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Within a week the app did not work and I thought the problem was with my phone. 2 weeks later I receive a call from Comcast saying something was wrong with the system and to make a long story short after over 20 hours on the phone and 3 installations attempts, my account monitoring was cancelled for no apparent reason. I filed a complaint with the Florida division of agriculture and consumer, affairs and requested my initial investment to be reimbursed. Comcast has the worse customer service around, I will sign up with a different company I found on your review site and instead of being on the phone I will spend this time drafting legal documents for the complaints litigation that I will initiate against the company. I paid for and have been depending on an alarm system from COMCAST for six months. My bad, but for the first time since installation I decided to test it today, walked in and tripped the door and motion detector, let it go into alarm and went and waited for the call.

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